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ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL 4 certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader. It is also a valuable certification for IT professionals who want to improve their understanding of IT Service Management and gain a competitive edge in their careers. ITIL 4 Foundation Exam certification is globally recognized and respected, and it demonstrates an individual's commitment to ongoing professional development in the field of IT Service Management.

ITIL 4 Foundation Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

A. relationships with suppliers
B. skills of people
C. configuration of services
D. authorization of changes

Answer: C

Explanation:
Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration- management-itil-4/

NEW QUESTION # 41
Service transition contains detailed descriptions of which processes?

A. Change management, capacity management, event management, service request management
B. Change management, service asset and configuration management, release and deployment
management
C. Service asset and configuration management, release and deployment management, request fulfillment
D. Service level management, service portfolio management, service asset and configuration management

Answer: B

NEW QUESTION # 42
Why should a service level agreement include bundles of metrics?

A. To reduce the number of metrics that need to be measured and reported
B. To help focus on business outcomes, rather than operational result.
C. To ensure that all services are included in the service reports
D. To ensure that the service levels have been agreed with customers

Answer: B

Explanation:
Individual metrics without a specified service context are unhelpful. They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20 (SLAs)&text=Individual%20metrics%20without%20a%20specified,satisfaction%20and%20key%
20business%20outcomes.

NEW QUESTION # 43
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A. As a change request
B. As a problem
C. As an event
D. As a service request

Answer: B

NEW QUESTION # 44
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Customers
B. Suppliers
C. Relationship managers
D. Developers

Answer: A

Explanation:
The first important step is identifying and managing all the stakeholder groups that an organization deals with.
The first and most obvious stakeholder group is the customers, as in service management the organization's main goal is to facilitate customer outcomes. Other examples of stakeholder collaboration include:
* Developers working with other internal teams
* Suppliers collaborating with the organization
* Relationship managers collaborating with service consumers
* Customers collaborating with each other
* Internal and external suppliers collaborating with each other
The contribution to improvement of each stakeholder group at each level should be understood, as should the most effective methods to engage with them. Depending on the service and the relationship between the service provider and the service consumer, the expectations about the level and type of collaboration can vary significantly. It is important to involve stakeholders, and address their needs at all levels. Determining the type, method, and frequency of such messaging is one of the central activities related to communication.
https://www.bmc.com/blogs/itil-guiding-principles/

NEW QUESTION # 45
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ITIL-4-Foundation Latest Real Exam & Reliable ITIL-4-Foundation Test Notes

Reliable ITIL-4-Foundation Test Notes & Latest ITIL-4-Foundation Exam Registration

ITIL 4 Foundation Exam Sample Questions (Q40-Q45):

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