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WGU Information Technology Management QGC1 Sample Questions (Q69-Q74):

NEW QUESTION # 69
How can a unified communications system meet the communication goals of most organizations?

A. Manages customer expectations
B. Generates innovative solutions
C. Reduces latency between parties
D. Makes employees more comfortable

Answer: C

Explanation:
* Understanding Unified Communications Systems:
* Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.
* Its goal is to enhance real-time communication and collaboration within and outside the organization.
* Reducing Latency:
* UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.
* This ensures faster decision-making and improves organizational efficiency.
* Why Other Options Are Incorrect:
* Option A: Managing customer expectations is more aligned with CRM systems.
* Option C: Generating solutions involves creativity and innovation tools, not UC.
* Option D: While UC improves efficiency, it does not specifically aim to make employees
"comfortable."
References:
"Unified Communications: Transforming Organizational Communication" - Gartner IT Communication Frameworks and UC Standards

NEW QUESTION # 70
A company wants to better manage and personalize interactions with its clients across phone, email, and chat platforms.
Which software type would support this goal?

A. Enterprise workflow management system software
B. Customer satisfaction tracking platform software
C. Organizational knowledge base software
D. Customer relationship management software

Answer: D

Explanation:
Customer Relationship Management (CRM) software is designed to manage client interactions across multiple communication channels (phone, email, chat, social media). It helps organizations personalize interactions, improve customer service, and maintain detailed customer records to support sales, marketing, and service goals.
Option A: Incorrect-workflow management systems streamline internal processes, not client interactions.
Option B: Incorrect-knowledge bases organize organizational information, not customer communication.
Option D: Incorrect-satisfaction tracking focuses on feedback, not comprehensive relationship management.
Thus, the correct answer is Customer Relationship Management (CRM) software.
Reference:
WGU Information Technology Management - Information Systems for Business, section on CRM Systems.

NEW QUESTION # 71
Which type of network topology entirely shuts down if there is a break in the main cable?

A. Ring
B. Wireless
C. Bus
D. Star

Answer: C

Explanation:
In a bus topology, all devices share a single central cable (backbone). If this cable fails, the entire network becomes inoperable. This topology is simple and cost-effective but lacks redundancy.
References:
* Tanenbaum, A. S. (2011). Computer Networks. Pearson Education.

NEW QUESTION # 72
What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

A. Recognize the possibility of budget overages before they occur
B. Recommend opportunities and actions to benefit the organization
C. Oversee hiring to enhance the implementation of future improvements
D. Discover and review development in information technology
E. Report IT issues to the CIO as they arise and implement the ClO's solutions

Answer: B,D

Explanation:
* Purpose of the IT Strategy Board:
* The IT Strategy Board acts as agovernance bodyresponsible for aligning IT initiatives with organizational strategy.
* Its primary goals include:
* Identifying new technologies and trends that can benefit the organization.
* Making recommendations to improve IT processes, resources, and outcomes.
* Key Roles of the IT Strategy Board:
* Discover and review IT developments (C):Ensures the organization stays ahead in technology adoption.
* Recommend opportunities and actions (D):Provides actionable insights to maximize IT's contribution to business success.
* Incorrect Options Analysis:
* A:Reporting issues to the CIO is an operational activity, not a strategic role.
* B:Budget oversight is part of project or financial management, not the board's primary responsibility.
* E:Hiring decisions typically fall under HR, not the IT Strategy Board.
References and Documents of Information Technology Management:
* "IT Governance and Strategy Boards" (Gartner).
* ITIL Service Strategy: Governance Best Practices (Axelos).

NEW QUESTION # 73
Which term describes a type of computer built using environment-friendly materials and designed to save energy?

A. Personal
B. Green
C. Workstation
D. Server

Answer: B

NEW QUESTION # 74
......

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Reliable Information-Technology-Management Exam Test, Information-Technology-Management Valid Dumps Demo

Information-Technology-Management Valid Dumps Demo | Information-Technology-Management Certification Dumps

WGU Information Technology Management QGC1 Sample Questions (Q69-Q74):

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